Happy Holidays!

As this year winds to an end, we reflect gratefully on those who have made our success possible. You may not hear it enough, so we want to make sure you hear it from us — THANK YOU! It's truly a pleasure having you as one of our valued clients. We want to extend our warmest greetings this Holiday Season and best wishes for a prosperous New ... Read More »

21st Dec 2012
MAINTENANCE: Scheduled Phone System Maintenance Notification

Jub Jub will be conducting scheduled maintenance on our phone system this Thursday (October 4, 2012) from 5PM-7PM PDT. During this maintenance window, we will be upgrading our phone system software and making configuration changes to accommodate expansion plans. If you need to contact us during the maintenance time, please email ... Read More »

1st Oct 2012
RESOLVED: Connectivity Restored

Hosting.com has resolved their network latency issue, and connectivity to our servers has been restored. The issue was apparently caused by a DDoS (Distributed Denial of Service) attack against one of Hosting.com's IP addresses. Hosting.com's upstream providers null routed the IP address and connectivity returned to normal. If you believe you ... Read More »

18th Jul 2012
UPDATE: Latency on websites due to a Hosting.com issue

UDPATE on SERVER STATUS: It appears that Hosting.com is experiencing an issue with one of their upstream providers. This is resulting in latency and major packet loss for some users. Hosting.com is aware of the issue, and are working to correct it. Not all users seem to be affected, as it depends on the users connection to the internet, ie: ... Read More »

18th Jul 2012
SERVICE DISRUPTION: Network connectivity issue

Our data center is experiencing some connectivity issues, making some Jub Jub sites unavailable.

If you are experiencing difficulty receiving email, or not able to access your website, this is probably the reason. 

We are looking into the issue, and will hopefully have a resolution shortly.

Thanks for your patience.

18th Jul 2012
SUPPORT UPDATE - BACK ONLINE

The connectivity issue that some customers were experiencing has been resolved, and all customers' email and websites should be fully functioning.

If you feel you are still experiencing issues receiving email, or your website is down, please contact us via the support portal.

Thanks very much for your patience.

Jub Jub Customer Support

26th Sep 2011
Some customers may be experiencing some connectivity issues

Some customers may be experiencing some connectivity issues, which is affecting websites and email receipt and sending.  We are working to resolve the issue as soon as possible, and will update this space with any updates.

Jub Jub Customer Support

26th Sep 2011
Scheduled E-mail Server Maintenance - August 26, 2011

Subject: Scheduled Mail Server UpgradesTo: All Jub Jub Windows Hosting Customers Server Maintenance Window: Beginning at 8:00 PM PDT, August 26, 2011 and ending by 9:00 PM PDT, August 26, 2011 Anticipated Service Downtime: Not to exceed 30 sequential minutes total during the upgrade windowJub Jub will be conducting scheduled e-mail server ... Read More »

19th Aug 2011
Scheduled Backup Server Maintenance - July 22, 2011

We will be performing maintenance on our Denver backup server (backup.den.jubjub.net) on Friday, July 22nd. The machine will be unavailable for approximately 3 hours beginning 3:00pm PT.

Thank you very much for your continued business.

Jub Jub Support

19th Jul 2011
Miva Merchant Upgrade

July 1, 2010 was the mandatory deadline for all payment applications to become PA-DSS Validated. This requirement impacts all payment gateway providers, swipe terminals, and shopping cart vendors like Miva Merchant. PA-DSS Validation is different from PCI-DSS Compliance. Both are implemented and governed by the PCI Security Council, but in order ... Read More »

25th Feb 2011