MessageDisk Email Availability Issues

  • Wednesday, 1st April, 2020
  • 06:35am

Resolved - This incident has been resolved. The affected mailstore is mounted and email is being delivered.

Apr 2, 02:51 PDT

Update - The mailstore rebuild is progressing and are continuing to monitor.

Apr 1, 17:53 PDT

Monitoring - We are rebuilding the mailstore database and are monitoring its progress.

Due to the mailstore's size this will take some time to complete. We appreciate your patience.

Apr 1, 12:41 PDT

Identified - We have identified the issue as an unmounted mailstore and are working on a fix.

This outage is impacting approximately 30% of users. Email sent during the outage will be spooled and delivered when the affected mailstore is online

Apr 1, 06:44 PDT

Investigating - We are investigating an issue with mailbox availability for our MessageDisk Hosted Exchange customers.

If you're email is hosted with Jub Jub, you are not impacted.

Apr 1, 06:34 PDT

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