Setting up your Jub Jub email on an Android based phone (Ice Cream Sandwich)

This page explains how to set up an Android based phone running Ice Cream Sandwich to send and receive e-mail as a POP3 account. (You must have first created the mailbox on our servers.)

 

The pictures below are screenshots of an Android based phone running Ice Cream Sandwich, but the other versions of Android are very similar, and the server settings are the same.

1. Click on the main button, and click on "Settings".

 

2. The "Settings" Page will come up.  Choose "Accounts and Sync".

 

3. On the "Accounts & Sync" page, click on the button "ADD ACCOUNT" at the bottom of the screen.

 


4. On the "Add Account" page, click "EMAIL"

 

5. Enter the basic account information.

Type the following settings:

 

Then hit "NEXT".

 

6. You will be prompted to choose the "type" of account you're setting up.

Choose "POP3", if you don't need to have your email available to you on every device at all times.  We generally suggest that users choose this setup, as it is easier to maintain the size of the server-side Email InBox automatically.
Choose "IMAP", if you need to be able to access emails from multiple devices at all times.  You will have to "manually" manage the size of your server-side Email Inbox, to make sure the box does not go over quota.  If the box hits quota, you will stop receiving email.
Choose "EXCHANGE" if you are setting up your device to use a Microsoft Exchange Hosted email account.

 

Still unsure? Read more about the differences between POP3 and IMAP

 

7. Enter the INCOMING SERVER SETTINGS as follows:

 

  • User Name: Your FULL e-mail address, ie: bart@jubjub.com
  • Password: Your e-mail password
  • Host Name: mail.YourDomain.com

8. And on the next screen, enter the OUTGOING SERVER SETTINGS as follows:

  • SMTP Server: mail.YourDomain.com
  • Security Type: None
  • PORT: Update it to 587 if neccesssary
  • User Name: Your FULL e-mail address, ie: bart@jubjub.com
  • Password: Your e-mail password

 

 

Some things to bear in mind:

  • The "User Name" in both sections must be all lowercase.
  • The "Outgoing Mail Server" user name and password are required, not optional. You need to enter your user name and password if you want to send mail.
  • It's correct for the "Incoming Mail Server" and "Outgoing Mail Server" settings to be identical.
  • The passwords you enter here must be the e-mail mailbox password (which is not necessarily the same as your master account (DirectAdmin or FTP) password).

When you're finished, click "NEXT"

 

9. The "ACCOUNT OPTIONS" page should come up.

You can update these settings as you wish.

 

10. The final page allows you to name this email account, so that you can easily distinguish it from other Email accounts you may set upon the phone.

Hit "DONE", and you're finished!

The steps above are sufficient for basic e-mail. You can check your e-mail to make sure it's working at this point: Press the Home button to return to the main screen, then click the Mail icon.

Your Android phone can now send and receive e-mail.

By the way, if you ever need to return to these screens and view or edit the settings of an existing account, you can tap "Main" > Settings > Account & Sync > address@example.com at any time.

Troubleshooting

After following these instructions, some people tell us they don't see some messages they expect, or that older messages disappear after they've seen them.

This will happen if you have another mail program checking the same mailbox, and the other program is set to delete messages immediately. Changing the settings on the other program to make it leave a copy of the messages on the servers will fix that.

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