Jun 24th SERVICE DISRUPTION: Office 365 Service Disruption

Microsoft is currently having an intermittent issue with their Exchange Online email service. Jub Jub customers emailing recipients hosted on Exchange Online will experience a delivery delay.Our mail servers are spooling the messages. As soon as Microsoft restores service, your message will be delivered.For those interested in Microsoft's ... Read More »

Apr 1st RESOLVED: MessageDisk Email Back Online

MESSAGEDISK CUSTOMERS: As of 10:00am PST 1 April, 2013, all customers should be receiving email.

Let us know if you're still having issues.

Thanks for your patience, and sorry for the interruption.

Apr 1st SERVICE DISRUPTION: MessageDisk Email Issues

As of Monday 9:00 am PST April 1, 2013:  We are aware that some clients utilizing our hosted Exchange service, MessageDisk, are having issues receiving email.

We are actively working to restore your service.

We will update this space as we know more.

Thanks for your patience,

Jub Jub Support

 

Feb 4th RESOLVED: Phone Service Restored

UPDATE: Our phone service has been restored as of Monday morning, Feb 4, 2013, so you should be able to reach us with any support questions.

Thanks for your patience!

Sincerely,
The Jub Jub Team

Feb 1st FYI- If you are trying to reach us by phone

Our phones our currently not accepting in bound calls.

So please simply email support@jubjub.com with any question or concern, and we will get back to you asap.

 

Thanks for your patience.

 

Jub Jub Staff

Dec 21st Happy Holidays!

As this year winds to an end, we reflect gratefully on those who have made our success possible. You may not hear it enough, so we want to make sure you hear it from us — THANK YOU! It's truly a pleasure having you as one of our valued clients. We want to extend our warmest greetings this Holiday Season and best wishes for a prosperous New ... Read More »

Oct 1st MAINTENANCE: Scheduled Phone System Maintenance Notification

Jub Jub will be conducting scheduled maintenance on our phone system this Thursday (October 4, 2012) from 5PM-7PM PDT. During this maintenance window, we will be upgrading our phone system software and making configuration changes to accommodate expansion plans. If you need to contact us during the maintenance time, please email ... Read More »

Jul 18th RESOLVED: Connectivity Restored

Hosting.com has resolved their network latency issue, and connectivity to our servers has been restored. The issue was apparently caused by a DDoS (Distributed Denial of Service) attack against one of Hosting.com's IP addresses. Hosting.com's upstream providers null routed the IP address and connectivity returned to normal. If you believe you ... Read More »

Jul 18th UPDATE: Latency on websites due to a Hosting.com issue

UDPATE on SERVER STATUS: It appears that Hosting.com is experiencing an issue with one of their upstream providers. This is resulting in latency and major packet loss for some users. Hosting.com is aware of the issue, and are working to correct it. Not all users seem to be affected, as it depends on the users connection to the internet, ie: ... Read More »

Jul 18th SERVICE DISRUPTION: Network connectivity issue

Our data center is experiencing some connectivity issues, making some Jub Jub sites unavailable.

If you are experiencing difficulty receiving email, or not able to access your website, this is probably the reason. 

We are looking into the issue, and will hopefully have a resolution shortly.

Thanks for your patience.